Report: The Ten Worst Insurance Companies in America

The American Association of Justice (AAJ) has named the ten worst insurance companies in America based on claim denials, premium increases and refusing insurance to those who need it most. So, who’s on the list? Some of the names – and what they did to make the list – might surprise you.

How the Report was Conducted

According to the AAJ’s recent report entitled, The Ten Worst Insurance Companies in America – How They Raise Premiums, Deny Claims and Refuse Insurance to Those Who Need It Most, researchers investigated thousands of court documents, as well as records from the Securities & Exchange Commission (SEC), the Federal Bureau of Investigation (FBI), and state insurance departments. They also looked at news reports and testimony from the insurers’ former agents and adjusters. The report provides conclusions about the insurance industry as a whole, lists the ten worst insurers, and explains why they made the list. To download the full report, visit: https://www.justice.org/node/134229.

Conclusions About the Industry

The AAJ came to the following conclusions about the insurance industry as a whole:

Companies consistently put profits over policyholders. The report concludes that many insurance companies may “talk the talk,” but don’t “walk the walk.” They may advertise that you are “in good hands,” are “like a good neighbor” or “provide the strength to be there,” but fall short when it comes to actually serving their customers.
Companies continually deny, delay and defend. Insurance companies make more money when they pay out fewer claims. Obvious? Yes. Ethical? No. The industry as a whole routinely denies, delays and defends claims – all in the name of the “bottom line.”
Profits and salaries are skyrocketing.The property/casualty and life insurance industries average $30B in profits every year. In fact, the U.S. insurance industry as a whole receives premiums of over $1 trillion (with a “T”) every year and has assets of $3.8 trillion. The Chief Executive Officers (CEOs) of the ten insurers in the report averaged an annual salary of nearly $9 million in 2007.

Who Made the List?

The following ten companies were named the worst insurers in America for denying claims, raising premiums, and refusing insurance to those who need it most, among other reasons. To learn more about what each of the below listed insurers did to earn a place on the list, click on their name.